Shipping policy

BLACK SERIES SHIPPING & DELIVERY POLICY

Last Updated: July 15, 2026

This Shipping and Delivery Policy explains how Black Series handles the pickup, transportation, shipping, and delivery of recreational vehicles, travel trailers, toy haulers, parts, accessories, and related products purchased through blackseries.net or directly from the Black Series sales team.

In this Policy, “Black Series,” “we,” “us,” and “our” refer to the seller identified in the applicable quotation, order confirmation, invoice, purchase agreement, or other transaction document.

This Policy forms part of our Terms of Service. Vehicle purchases may also be governed by a separate quotation, Preorder Agreement, purchase agreement, delivery document, financing agreement, or other transaction-specific contract. If there is a conflict, the more specific transaction document will control.

1. VEHICLES, TRAVEL TRAILERS, AND TOY HAULERS

Black Series recreational vehicles, travel trailers, and toy haulers are not shipped in the same manner as ordinary parcel products.

Vehicle delivery arrangements, transportation charges, estimated timelines, delivery locations, and customer responsibilities must be confirmed with the Black Series sales team before delivery.

Submitting a reservation deposit, quotation request, financing application, or online order does not by itself confirm a delivery date or transportation price.

2. VEHICLE DELIVERY OPTIONS

Depending on the vehicle, inventory location, customer location, and transaction terms, the following delivery options may be available.

2.1 Customer Pickup

Customers may arrange to collect an eligible vehicle from the Black Series facility located at:

Black Series
2072 W 11th St
Upland, CA 91786
United States

Pickup is available by appointment only.

Before a vehicle may be released, the customer may be required to:

  • Pay all amounts due;
  • Complete the applicable purchase documents;
  • Provide valid identification;
  • Provide proof of insurance where required;
  • Complete financing documentation;
  • Complete title and registration documentation;
  • Confirm the identity of the person collecting the vehicle; and
  • Complete a vehicle orientation and delivery inspection.

Customers should not travel to the pickup location until the Black Series sales team has confirmed in writing that the vehicle is ready for collection.

If someone other than the purchaser will collect the vehicle, prior written authorization and additional identification may be required.

2.2 Black Series-Arranged Transportation

Black Series may assist customers in arranging transportation through an independent vehicle transport company or freight carrier.

Transportation availability and pricing depend on factors including:

  • Vehicle model and dimensions;
  • Pickup location;
  • Delivery address;
  • Distance;
  • Fuel costs;
  • Carrier availability;
  • Delivery access;
  • Seasonal demand;
  • Required delivery equipment;
  • Expedited service requests; and
  • Remote or restricted delivery locations.

Transportation charges will be stated in the applicable quotation, purchase agreement, invoice, or separate delivery confirmation.

Unless expressly stated in writing, vehicle prices and reservation deposits do not include transportation or delivery charges.

2.3 Customer-Arranged Transportation

Customers may arrange their own qualified transport provider, subject to prior coordination with Black Series.

The customer is responsible for ensuring that the selected transport provider:

  • Is properly licensed and insured;
  • Uses suitable towing or transportation equipment;
  • Has accurate vehicle dimensions and weight information;
  • Complies with applicable transportation laws;
  • Arrives during the confirmed pickup window; and
  • Completes any required inspection or release documentation.

Black Series is not responsible for delays, damage, fees, or disputes arising from a transport provider selected and contracted directly by the customer, except to the extent required by applicable law.

3. DELIVERY AREA

Black Series may arrange vehicle delivery to many locations within the United States.

Delivery to the following locations may require a separate review and quotation:

  • Alaska;
  • Hawaii;
  • U.S. territories;
  • Islands;
  • Remote rural locations;
  • Restricted-access properties;
  • Locations requiring ferry transportation;
  • Locations with limited road access; and
  • International destinations.

Availability of nationwide delivery does not mean that delivery is available to every address or under every road, weather, or access condition.

We reserve the right to decline a delivery location if the carrier determines that access would be unsafe, unlawful, impractical, or likely to damage the vehicle, transport equipment, property, or surrounding area.

4. DELIVERY QUOTES

A vehicle transportation quote is an estimate based on the information available when the quote is prepared.

Unless expressly stated otherwise, a transportation quote may change before the carrier is booked because of:

  • Fuel price changes;
  • Carrier availability;
  • Incorrect or incomplete delivery information;
  • Changes to the delivery address;
  • Vehicle configuration changes;
  • Expedited delivery requests;
  • Seasonal transportation demand;
  • Required permits;
  • Ferry or toll charges;
  • Remote-area surcharges; or
  • Other carrier-imposed charges.

A transportation booking is not final until the applicable charges and delivery arrangements have been confirmed in writing.

5. PRODUCTION AND DELIVERY ESTIMATES

Production dates, vehicle-ready dates, shipping dates, transit times, and delivery dates are estimates unless Black Series expressly guarantees a date in a signed written agreement.

Estimated delivery timelines may be affected by:

  • Vehicle production;
  • Component availability;
  • Supplier delays;
  • Quality-control inspections;
  • Customer-requested changes;
  • Financing approval;
  • Payment processing;
  • Title or registration processing;
  • Carrier availability;
  • Weather;
  • Wildfires;
  • Flooding;
  • Road closures;
  • Port congestion;
  • Customs processing;
  • Government action;
  • Labor disruption; or
  • Other circumstances outside our reasonable control.

The estimated production period and the estimated transportation period are separate. Completion of production does not necessarily mean that a carrier will be immediately available.

Black Series is not responsible for travel, accommodation, campground reservations, missed work, or other expenses arranged by the customer based on an estimated pickup or delivery date.

Customers should wait for written confirmation before making travel plans to collect a vehicle.

6. CUSTOMER DELIVERY RESPONSIBILITIES

The customer must provide an accurate and complete delivery address, telephone number, email address, and delivery contact.

Before delivery, the customer must notify Black Series or the carrier about any relevant access restrictions, including:

  • Narrow roads;
  • Low bridges;
  • Weight-restricted roads;
  • Steep grades;
  • Unpaved access roads;
  • Tight turns;
  • Low branches;
  • Gates;
  • Security checkpoints;
  • Homeowner association restrictions;
  • Commercial vehicle restrictions;
  • Construction zones;
  • Limited parking;
  • Snow or ice conditions; and
  • Any requirement for special delivery equipment.

The customer is responsible for ensuring that the delivery location:

  • Is legally accessible;
  • Has sufficient road width and overhead clearance;
  • Has adequate turning and unloading space;
  • Has a stable and suitable surface;
  • Does not require the carrier to enter unsafe terrain; and
  • Allows the carrier to complete delivery without violating applicable law.

The carrier may deliver the vehicle to the nearest safe and legally accessible location if the requested address cannot be safely reached.

Additional delivery, redelivery, waiting-time, towing, escort, permit, or access charges caused by incomplete or inaccurate customer information may be charged to the customer where permitted by law.

7. DELIVERY APPOINTMENTS

Vehicle delivery normally requires an appointment.

The carrier or Black Series may contact the customer to coordinate an estimated delivery window.

Delivery windows are estimates and may change because of traffic, weather, earlier deliveries, equipment issues, hours-of-service requirements, road closures, or other transportation conditions.

The customer or an authorized adult representative must be available at the agreed delivery location unless another arrangement has been approved in writing.

The person accepting delivery may be required to:

  • Present valid identification;
  • Inspect the vehicle;
  • Sign the bill of lading;
  • Sign the proof of delivery;
  • Record visible damage or shortages;
  • Confirm receipt of keys and documents; and
  • Complete other delivery paperwork.

8. FAILED OR DELAYED DELIVERY

A delivery may be considered unsuccessful if:

  • No authorized person is available;
  • The customer cannot be contacted;
  • The delivery address is inaccurate;
  • Access is unsafe or restricted;
  • Required payment or documentation is incomplete;
  • The customer refuses delivery without a legally valid reason; or
  • The customer requests a change after the carrier has been dispatched.

Where permitted by law, the customer may be responsible for reasonable:

  • Redelivery charges;
  • Carrier waiting-time charges;
  • Storage charges;
  • Return transportation;
  • Re-routing charges;
  • Cancellation charges; and
  • Other costs resulting from the failed delivery.

If a vehicle cannot be delivered, it may be transported to a secure storage location or returned to the pickup facility.

9. VEHICLE INSPECTION AT DELIVERY

Customers should inspect the vehicle carefully at pickup or delivery before signing the final delivery documentation.

The inspection should include, where practicable:

  • Exterior body panels;
  • Windows and doors;
  • Roof-mounted equipment;
  • Tires and wheels;
  • Lights;
  • Steps;
  • Hitches;
  • Exterior storage compartments;
  • Appliances;
  • Accessories;
  • Keys;
  • Manuals; and
  • Any separately shipped items.

Any visible transportation damage, missing items, or material discrepancy should be:

  1. Recorded clearly on the bill of lading or proof of delivery;
  2. Photographed before the carrier leaves; and
  3. Reported promptly to Black Series.

Customers should retain copies of all delivery documents, photographs, and carrier communications.

Signing a delivery document without noting visible damage may affect the ability to make a claim against the carrier. However, it does not waive warranty rights, concealed-damage claims, recall rights, or other rights that cannot legally be waived.

10. REPORTING TRANSPORTATION DAMAGE

Visible transportation damage should be reported as soon as reasonably possible and preferably within forty-eight (48) hours after delivery.

A report should include:

  • Customer name;
  • Order or invoice number;
  • Vehicle identification number, if available;
  • Delivery date;
  • Carrier information;
  • A description of the damage;
  • Photographs or video;
  • A copy of the bill of lading; and
  • A copy of the proof of delivery.

Reports may be sent to:

Email: info@blackseries.net
Phone: +1 (833) 822-6737

Do not arrange repairs or dispose of damaged components until Black Series or the responsible carrier has reviewed the claim, unless emergency action is reasonably necessary to prevent injury or additional property damage.

Reporting periods in this Policy do not reduce any rights or remedies that cannot legally be limited.

11. TITLE, REGISTRATION, AND INSURANCE

Title, registration, license plates, permits, taxes, and insurance responsibilities depend on the transaction documents and the laws of the customer’s jurisdiction.

Before the vehicle is released or delivered, the customer may be required to provide:

  • Proof of identity;
  • Proof of insurance;
  • Registration information;
  • Financing documents;
  • Tax documentation;
  • Business documents, where applicable; and
  • Other legally required information.

Customers are responsible for confirming whether temporary permits, registration, inspections, insurance, or other approvals are required before towing or operating the vehicle.

Black Series does not guarantee that a vehicle may be legally operated, parked, registered, or used in every state, province, territory, municipality, campground, or property.

12. TRANSFER OF TITLE AND RISK OF LOSS

Transfer of title and risk of loss is governed by the applicable purchase agreement, delivery documentation, financing agreement, and applicable law.

Nothing in this Policy changes any mandatory consumer right or places responsibility on the customer where doing so would be prohibited by law.

13. PARTS, ACCESSORIES, AND MERCHANDISE

Parts, accessories, replacement components, apparel, and other merchandise may be shipped through parcel carriers, freight carriers, or other delivery providers.

Shipping methods and charges may be displayed at checkout or communicated separately.

Certain products may require a manual shipping quotation because of:

  • Size;
  • Weight;
  • Hazardous-material restrictions;
  • Special packaging;
  • Freight classification;
  • Installation requirements; or
  • Delivery location.

Placing an order does not guarantee that a particular carrier, service level, or delivery date will be available.

14. PARTS ORDER PROCESSING

Parts and accessory orders are generally processed during normal business days, excluding weekends and public holidays.

Processing time depends on:

  • Inventory availability;
  • Product location;
  • Order verification;
  • Payment approval;
  • Packaging requirements;
  • Special-order status; and
  • Carrier pickup schedules.

Processing time is separate from carrier transit time.

An order containing both in-stock and backordered items may be:

  • Held until all items are available;
  • Shipped in multiple packages; or
  • Partially fulfilled.

Where an order is split into multiple shipments, separate tracking numbers may be provided.

15. SHIPPING RATES FOR PARTS AND ACCESSORIES

Shipping charges may be calculated based on:

  • Package weight;
  • Package dimensions;
  • Shipping destination;
  • Selected shipping service;
  • Carrier rates;
  • Residential delivery;
  • Signature requirements;
  • Fuel surcharges;
  • Freight classification; and
  • Special handling requirements.

Taxes, customs duties, brokerage fees, import fees, remote-area fees, and other governmental or carrier charges may not be included unless expressly stated at checkout or in writing.

16. TRACKING INFORMATION

Tracking information may be provided after a parcel order has been processed and accepted by the carrier.

Tracking activation may take additional time after the label is created.

A tracking number does not necessarily mean that the carrier has physically collected the package.

Carrier tracking information is provided by the carrier and may not always update in real time.

17. ADDRESS CHANGES

Customers must review the shipping address carefully before submitting an order.

Address changes are not guaranteed after an order has entered processing or has been released to a carrier.

Black Series is not responsible for delays, losses, or additional charges caused by:

  • An incorrect address;
  • An incomplete address;
  • An outdated address;
  • A missing apartment or unit number;
  • An incorrect postal code; or
  • A customer-requested address change after dispatch.

Additional carrier fees for address correction, re-routing, return shipping, or redelivery may be charged to the customer where permitted by law.

18. P.O. BOXES AND RESTRICTED ADDRESSES

Some small parcel orders may be deliverable to a P.O. Box, depending on the carrier and product.

Vehicles, freight shipments, oversized parts, hazardous items, and certain high-value products cannot be delivered to a P.O. Box.

Military addresses, freight-forwarding addresses, parcel lockers, commercial receiving facilities, and remote addresses may be subject to additional restrictions.

19. LOST, MISSING, OR DELAYED PACKAGES

Carrier delays do not automatically mean that a shipment is lost.

Customers should first review the tracking information and check:

  • The delivery address;
  • Mailroom or reception areas;
  • Nearby entrances;
  • Household members;
  • Neighbors;
  • Property managers; and
  • Any delivery photograph provided by the carrier.

If a shipment appears lost or is marked as delivered but cannot be located, contact Black Series promptly.

We may request:

  • Written confirmation of non-receipt;
  • Identification;
  • Photographs;
  • A police report for suspected theft;
  • Completion of carrier claim forms; or
  • Other reasonable documentation.

Replacement or refund decisions will be made after reviewing the carrier investigation, the order documentation, and applicable law.

Black Series is not responsible for theft occurring after confirmed delivery unless responsibility is imposed by applicable law.

20. DAMAGED PARTS OR ACCESSORIES

Customers should inspect parcel and freight shipments promptly after delivery.

Visible package damage should be photographed before opening where possible.

Damaged, incorrect, or missing items should be reported promptly with:

  • The order number;
  • Product name;
  • Description of the issue;
  • Photographs of the product;
  • Photographs of the outer packaging;
  • Photographs of the shipping label; and
  • Photographs of any internal packaging.

Do not discard the product or packaging until the claim has been reviewed.

Shipping damage is separate from a product warranty claim. The applicable remedy may depend on whether the issue was caused by transportation, manufacturing, installation, misuse, or another factor.

21. INTERNATIONAL SHIPPING

International vehicle, part, or accessory shipping is available only where specifically confirmed in writing.

International orders may be subject to:

  • Customs clearance;
  • Import duties;
  • Goods and services taxes;
  • Value-added taxes;
  • Brokerage fees;
  • Port fees;
  • Inspection charges;
  • Storage charges;
  • Documentation charges;
  • Import licensing;
  • Vehicle compliance requirements; and
  • Other governmental or carrier charges.

Unless expressly stated in writing, the customer is responsible for determining and paying all destination-country taxes, duties, registration fees, compliance costs, and import charges.

Black Series does not guarantee that a particular vehicle, component, electrical system, gas system, appliance, communication device, or accessory complies with the laws or standards of every destination country.

International delivery estimates may be affected by customs, port operations, government inspections, documentation requirements, and international carrier conditions.

22. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL

Black Series is not responsible for shipping or delivery delays caused by events outside our reasonable control, including:

  • Severe weather;
  • Natural disasters;
  • Wildfires;
  • Floods;
  • Earthquakes;
  • Road closures;
  • Accidents;
  • War;
  • Civil unrest;
  • Government action;
  • Customs delays;
  • Labor disputes;
  • Carrier shortages;
  • Fuel shortages;
  • Port congestion;
  • Cyber incidents;
  • Utility failures;
  • Supplier delays; or
  • Public health emergencies.

Where such an event occurs, we will make reasonable efforts to communicate available information and coordinate revised delivery arrangements.

23. CUSTOMER-REQUESTED DELIVERY DELAYS

If a customer requests that Black Series delay pickup or delivery after a vehicle or Product is ready, storage or rescheduling charges may apply.

Any approved delay must be confirmed in writing.

Black Series is not responsible for deterioration, battery discharge, weather exposure, registration expiration, financing changes, insurance issues, or other consequences resulting from an extended customer-requested delay, except where caused by our failure to exercise reasonable care.

24. CHANGES TO THIS POLICY

We may update this Shipping and Delivery Policy to reflect changes in:

  • Delivery services;
  • Carrier practices;
  • Product offerings;
  • Business operations;
  • Shopify features; or
  • Applicable law.

The current version will be posted on this page with an updated revision date.

Changes to this general Policy will not retroactively alter a signed purchase agreement or confirmed delivery agreement unless permitted by that agreement or required by law.

25. CONTACT INFORMATION

Questions about vehicle transportation, pickup appointments, parcel shipping, freight delivery, tracking, or damaged shipments may be directed to:

Black Series
2072 W 11th St
Upland, CA 91786
United States

Email: info@blackseries.net
Phone: +1 (833) 822-6737
Website: https://blackseries.net

When contacting us about an existing order, include the customer name, order or invoice number, delivery address, and vehicle identification number where applicable.