Black Series Support: Warranty, Service, Parts and Owner Help

Everything a Black Series owner needs when something needs attention, in one place. Start with the section that matches your situation.

Something is not working

• Submit a technical support request: describe the issue, include your VIN, and our service team will respond with next steps.
• Frequently asked questions: 28 answers on power, water, towing, and systems.
• Guides that solve the most common calls: battery draining overnight, water pump keeps running, no hot water, solar not charging, electrical troubleshooting.
• Call (833) 822-6737 or send us a message.

Warranty

• Warranty terms: 1-year comprehensive, 15-year structural, lifetime A-frame chassis, all transferable.
• Register your warranty (new owners and transfers).
• Request warranty service.
• Request non-warranty service.

Service and parts

• Parts and service: factory service in Upland, California, and how service works through authorized dealers.
• Order parts or book maintenance.
• RV Parts Giant: Black Series OEM parts and accessories, shipped nationwide.
• Maintenance schedule · Winterizing · Spring de-winterizing checklist.

Safety

• Safety recalls and VIN lookup.
• 300-point pre-delivery inspection: what every trailer is checked for before delivery.
• Tow ratings and weights · Towing calculator.

Plan your servicing: the maintenance schedule generator turns your model, last service date and usage into a dated list.

Plan and check before a trip

• Printable checklists: departure, setup, off-grid packing, breaking camp, winterizing.
• Towing calculator · Payload checker · 2026 tow vehicle guide
• Glossary: what the terms on your spec sheet mean.

Owner resources

• How-to guides · Tech resources · Walkthrough videos.
• Your first 30 days and the model owner guides: HQ12, HQ15, HQ17, HQ19, HQ21.
• Owners club · Owner stories · Share your story.
• All guides.

Selling or upgrading

• Trade in your Black Series · Used Black Series buying guide (what the next owner will check).