Refund policy

Return and Refund Policy

Last Updated: July 14, 2026

This Return and Refund Policy applies to eligible parts, accessories, merchandise, and other products purchased directly from Black Series through blackseries.net.

This policy does not apply to the purchase or return of travel trailers, toy haulers, pre-owned vehicles, certified refurbished vehicles, reservation deposits, or other vehicle-related transactions. Those transactions are governed by the applicable preorder agreement, purchase agreement, buyer’s order, financing agreement, warranty document, or other written agreement provided at the time of purchase.

1. Thirty-Day Return Period

Black Series offers a 30-day return period for eligible products.

You must submit your return request within 30 calendar days after the date the product is delivered to you. Receiving authorization to return a product does not automatically guarantee that the return will be approved for a refund. All returned products are subject to inspection.

Products returned after the 30-day return period may be refused unless otherwise required by applicable law or expressly approved by Black Series in writing.

2. Return Eligibility

To qualify for a return, the product must:

Be in new, unused, uninstalled, and resalable condition;
Be returned with all original packaging, tags, manuals, accessories, hardware, documentation, and included components;
Show no signs of installation, modification, misuse, damage, wear, contamination, or attempted repair;
Include the original receipt, order confirmation, invoice, or other acceptable proof of purchase; and
Have been purchased directly from Black Series through blackseries.net.

Products purchased from an authorized dealer, distributor, marketplace, service center, or other third party must be returned to the original seller and are subject to that seller’s return policy.

Black Series reserves the right to refuse a return or reduce the refund amount if the returned product is incomplete, damaged, used, installed, modified, improperly packaged, or otherwise not in its original condition.

3. How to Request a Return

Before returning any product, contact Black Series at:

Email: accounting@blackseries.net

Please include the following information in your request:

Your full name;
Order number or invoice number;
Product name, part number, or SKU;
Quantity being returned;
Reason for the return;
Photographs of the product and packaging, when requested; and
A description of any defect, damage, shipping issue, or compatibility concern.

If your return request is accepted, Black Series will provide return authorization and instructions regarding where and how to send the product.

Do not send a product to Black Series without prior written return authorization. Unauthorized returns, deliveries made without a valid return authorization, and packages sent cash-on-delivery may be refused.

The return address provided in your authorization instructions may differ from the Black Series corporate mailing address.

4. Return Shipping Costs

For returns resulting from a change of mind, an incorrect product selection, an incorrect quantity, incompatibility, or another reason not caused by Black Series, the customer is responsible for all return shipping costs.

Black Series may provide a prepaid return shipping label for convenience. When a prepaid label is provided for a customer-requested return, the cost of the label may be deducted from the refund.

Black Series will pay reasonable return shipping costs when the return is required because:

Black Series shipped the wrong product;
The product arrived materially damaged in transit;
The product was defective when delivered; or
The return is otherwise required by applicable law.

Customers must package returned products securely. We recommend using a trackable and insured shipping service. Black Series is not responsible for return packages that are lost, damaged, delayed, or misdirected before they are received at the authorized return location.

Freight, oversized, palletized, or special-handling products may require separate return arrangements. Do not independently ship these products without receiving instructions from Black Series.

5. Original Shipping and Related Charges

Except where the return results from an error by Black Series, a verified defect, or where otherwise required by law, the following charges are non-refundable:

Original shipping and delivery charges;
Expedited or priority shipping charges;
Freight and liftgate charges;
Installation, inspection, diagnostic, or labor charges;
Customs duties, import taxes, brokerage fees, and clearance charges; and
Other service or transaction charges already performed or incurred.

If an order received free or discounted shipping and is later returned for a reason not caused by Black Series, the actual outbound shipping cost may be deducted from the refund where permitted by law.

6. Damaged, Defective, Missing, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incomplete, or different from the product you ordered, contact accounting@blackseries.net as soon as possible. For shipping damage, shortages, or incorrect products, we recommend contacting us within five business days after delivery so that we can investigate the issue with the carrier and preserve available shipping claims.

Your request should include:

Your order number;
Photographs of the external packaging;
Photographs of the shipping label;
Photographs or video showing the damage or defect;
A list of any missing components; and
Any relevant carrier documentation.

Do not install, modify, operate, or discard a damaged or incorrect product before Black Series has reviewed the issue. Keep the product, packaging, labels, manuals, and all included materials until the claim has been resolved.

If visible damage is discovered during a freight delivery, note the damage on the carrier’s delivery receipt before signing whenever reasonably possible.

Depending on the circumstances, Black Series may provide replacement parts, repair assistance, a replacement product, a refund, or another remedy required by applicable law.

7. Non-Returnable Products

Unless the product is defective, incorrectly supplied, or otherwise covered by mandatory consumer-protection law, the following products are not eligible for change-of-mind returns:

Travel trailers, toy haulers, recreational vehicles, and other titled vehicles;
Pre-owned or certified refurbished vehicles;
Reservation deposits and vehicle payments governed by a separate agreement;
Custom-made, personalized, configured, fabricated, or special-order products;
Products ordered specifically for an individual vehicle, VIN, model, or customer specification;
Products that have been installed, mounted, wired, programmed, configured, modified, used, or operated;
Electrical or electronic components after installation, connection, programming, or modification;
Opened sanitation, plumbing, toilet, water-filtration, bedding, or hygiene-sensitive products;
Fluids, chemicals, adhesives, sealants, hazardous materials, flammable products, or pressurized products;
Downloadable products, software, digital content, or activated licenses;
Services, labor, inspections, installation work, diagnostics, or delivery services already performed;
Gift cards;
Products marked “Final Sale,” “Clearance,” “As-Is,” or “Non-Returnable”; and
Products damaged through misuse, improper installation, improper storage, accidents, off-road damage, unauthorized repair, neglect, or failure to follow product instructions.

A “Final Sale,” “Clearance,” or similar designation limits change-of-mind returns only. It does not exclude rights or remedies that cannot legally be excluded for defective, unsafe, incorrectly described, or incorrectly supplied products.

Contact accounting@blackseries.net before purchasing if you are uncertain whether a product is returnable.

8. Vehicle Purchases, Preorders, and Deposits

The 30-day return period in this policy does not create a right to return a travel trailer, toy hauler, pre-owned vehicle, certified refurbished vehicle, or other titled vehicle after delivery.

Vehicle purchases, reservation deposits, cancellations, refunds, trade-ins, financing arrangements, delivery fees, documentation fees, registration fees, and related charges are governed by the written agreement applicable to the transaction.

Before signing a final vehicle purchase agreement, cancellation of a preorder or reservation will be handled according to the Black Series Preorder Agreement or other applicable written reservation terms.

If there is a conflict between this policy and a signed vehicle purchase agreement, preorder agreement, buyer’s order, financing agreement, or other vehicle transaction document, the vehicle-specific document will control to the extent permitted by law.

Nothing in this section limits any vehicle warranty, lemon-law protection, statutory consumer guarantee, or other right that cannot lawfully be excluded.

9. Warranty Claims

A return request and a warranty claim are separate processes.

Products that develop a defect after the 30-day return period may be eligible for repair, replacement, technical support, or another remedy under the applicable Black Series warranty or manufacturer warranty.

Normal wear, cosmetic deterioration, maintenance items, accidental damage, improper installation, misuse, unauthorized modification, off-road damage, and damage caused by failure to follow operating or maintenance instructions may not be covered.

Vehicle-related defects and service requests should be submitted through the applicable Black Series warranty or service-support process.

10. Exchanges

Black Series does not guarantee direct exchanges for all products.

For most eligible products, the fastest method is to:

Request authorization to return the original product;
Return the authorized product;
Receive approval for the applicable refund; and
Place a separate order for the replacement product.

Replacement products are subject to current availability, pricing, shipping costs, taxes, and delivery times.

When Black Series shipped an incorrect or defective product, we may arrange a replacement without requiring the customer to place a separate order.

11. Order Cancellations

Contact accounting@blackseries.net as soon as possible if you need to cancel an order.

We will attempt to cancel eligible parts or merchandise orders that have not entered processing, fulfillment, production, or shipment. Cancellation is not guaranteed.

Once an order has been shipped, it cannot normally be canceled and must be handled under this Return and Refund Policy.

Custom products, special-order products, fabricated components, programmed products, and products already placed into production or ordered from a supplier may not be cancelable.

Vehicle reservations and vehicle orders are governed by their applicable preorder or purchase agreements.

12. Return Inspection

After Black Series receives the returned product, we will inspect it to confirm:

The product matches the authorized return;
The product is within the applicable return period;
The product is complete;
The product has not been installed, used, altered, or damaged;
All original components and packaging are included; and
The return otherwise complies with this policy.

Black Series may request additional information before completing the inspection.

If a returned product does not meet the eligibility requirements, Black Series may:

Refuse the return;
Return the product to the customer at the customer’s expense;
Deduct the cost of missing components, damage, cleaning, repackaging, or diminished value from the refund; or
Offer another resolution where appropriate.

No deduction will be made where prohibited by applicable law.

13. Refund Processing

We will notify you after your return has been received and inspected and will advise whether the refund has been approved, partially approved, or denied.

Approved refunds will normally be issued to the original payment method within 10 business days after approval.

Your bank, credit card issuer, financing provider, digital wallet provider, or payment processor may require additional time to post the refund to your account. Black Series does not control third-party processing times.

Refunds will not normally be issued by cash, check, store credit, or an alternative payment method unless required by law or agreed to by Black Series in writing.

If more than 15 business days have passed since Black Series approved your refund and the refund has not appeared, contact:

accounting@blackseries.net

14. International Orders

Customers returning products from outside the United States are responsible for complying with applicable export, import, customs, carrier, and documentation requirements.

Unless the return results from an error by Black Series, a verified defect, or mandatory law:

International return shipping is the customer’s responsibility;
Original customs duties, import taxes, brokerage charges, and shipping charges are non-refundable; and
Black Series is not responsible for duties, taxes, or fees charged when a returned product crosses a border.

Customers should mark return customs documentation accurately. Black Series is not responsible for delays or charges resulting from incorrect or incomplete customs declarations.

15. Mandatory Consumer Rights

This policy provides contractual return rights in addition to any rights available under applicable consumer-protection law.

Nothing in this policy excludes, restricts, or modifies any warranty, consumer guarantee, remedy, cooling-off right, cancellation right, or other legal protection that cannot lawfully be excluded or limited.

Customers in Australia, Canada, the European Union, the United Kingdom, and other jurisdictions may have statutory rights that apply in addition to this policy. Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

16. Policy Abuse and Fraud Prevention

Black Series reserves the right to refuse or investigate returns involving suspected fraud, false claims, altered products, substituted products, serial-number discrepancies, excessive return activity, chargeback abuse, or other misuse of the return process.

This provision does not limit legitimate claims or any rights that cannot be excluded under applicable law.

17. Contact Information

For return requests, refund questions, or order cancellation requests: