1. Applicability and Scope #

This Policy applies to your access to and use of all services offered by Black Series, including:

• Software: our website, mobile applications, built-in software, firmware, control tools, APIs, and related web content;
• Products: our trailers, recreational vehicle products, accessories, parts, control devices, and related hardware;
• Communications and Social Media: our emails, text messages, newsletters, and interactions through official social media channels; and
• Related Services: customer support, preorder reservations, purchase workflows, service interactions, and offline communications.

By accessing or using the Services, including browsing the Website, downloading an app, submitting an inquiry, placing a preorder, purchasing a Product, or using connected features, you acknowledge this Policy and consent to the data practices described here, to the extent permitted by law.

This Policy does not govern third-party products, services, websites, financing institutions, payment processors, mapping providers, social media platforms, or external links that may be available through or alongside our Services. Those third parties maintain their own privacy policies and terms.

2. What Information We Collect #

We may collect personal information you provide directly to us, including:

• identifiers such as full name, nickname, phone number, email address, mailing address, IP address, signature, and similar identifiers;
• employment or background information you choose to provide, such as education, employment history, age range, nationality, or other profile details;
• commercial information, such as products viewed, configured, reserved, purchased, or serviced;
• sensitive information where applicable, such as precise geolocation or biometric information used in a product feature;
• communications content, including messages, survey responses, support requests, reviews, and feedback.

When you place a preorder, reservation, or purchase, we may collect information needed to process and manage that transaction, including:

• reservation ID, preorder details, queue information, deposit amount, and selected configuration;
• vehicle or trailer documentation, including VIN, odometer information, proof of insurance, and registration or title-related information where required;
• billing information and payment-related information if you pay us directly;
• limited payment status data or tokenized data from third-party payment processors when those providers process the transaction; and
• financing application routing information when you choose third-party financing or leasing options.

Where third-party financing partners collect highly sensitive information such as full credit data or Social Security numbers, those partners are generally responsible for storing and processing that information under their own policies.

If you purchase a Product or use connected Software, we may collect telemetry and product-generated data to support diagnostics, warranty administration, safety, maintenance, and feature improvement.

• battery, power, charging, generator, and energy-usage data;
• towing, mileage, tire pressure, or load distribution information;
• living system usage such as HVAC, water tank status, interior temperatures, or smart appliance usage;
• remote command logs such as lock or unlock events, climate control events, and system commands;
• visual sensor data from applicable cameras, where available and legally permitted.

If a feature uses visual sensor data, audio recording, local-only storage, or transmission to cloud systems, those details may also be described in a feature-specific notice or in-product disclosure.

We may automatically collect technical and usage information when you use the Services, including:

• device information such as browser type, operating system, mobile carrier, advertising identifiers, IP address, MAC address, ISP information, and router or network information;
• usage information such as pages visited, searches performed, features used, session timing, click behavior, and navigation paths.

• Cookies: used to remember preferences, maintain sessions, personalize content, and support website functionality;
• Pixels and similar technologies: used to understand visits, campaign performance, email opens, and ad interactions.

We may receive information from lawful third-party sources, including:

• affiliates and related companies;
• authorized dealers, service providers, installers, repairers, suppliers, and roadside assistance partners;
• joint marketing partners, analytics providers, and advertising partners;
• public sources such as government databases or public social media activity;
• regulators, law enforcement, courts, and parties involved in corporate transactions.

3. Job Applicant Data #

If you apply for a job with Black Series, we may collect the information you provide in your application, such as your resume or CV, cover letter, work history, education, references, and any lawful screening information. We use this information only for recruiting, evaluation, and hiring-related communications.

If you are not hired, we may keep applicant information for a limited period so we can consider you for future opportunities, satisfy reporting obligations, and address legal or compliance needs.

4. How We Use Personal Information #

• to create, authenticate, and manage accounts;
• to process preorders, purchases, payments, registration-related steps, and delivery coordination;
• to enable connected features, remote commands, and product controls;
• to provide customer support, service coordination, troubleshooting, and follow-up.

• to improve product performance, diagnostics, connected features, and user experience;
• to support machine learning or algorithm development related to towing stability, energy management, smart controls, or similar product functions;
• to create de-identified or aggregated datasets for analytics, forecasting, and product planning.

• to validate warranty claims and maintain service records;
• to address recalls, technical bulletins, and other safety-related communications;
• to comply with legal, tax, accounting, audit, and regulatory obligations;
• to protect the security of our Services, Products, systems, and users.

• to send product updates, promotions, newsletters, and event information, subject to your opt-out rights;
• to support interest-based advertising or campaign measurement where permitted by law.

We may use automated tools to support service functionality, such as route support, battery range estimates, feature activation logic, diagnostics, or product optimization. Credit decisions, where offered through third parties, are generally made by those financing partners rather than by Black Series.

We may also use personal information for other purposes disclosed to you at the time of collection, with your consent, or as otherwise permitted by law.

5. How We Disclose Personal Information #

We may disclose information to vendors and contractors that help us operate the Services, such as:

• cloud hosting, data storage, and IT infrastructure providers;
• payment processors and transaction support providers;
• analytics, communications, customer support, and marketing service providers.

If you apply for financing or leasing through the Services, relevant application data may be disclosed directly to banks, finance companies, leasing providers, or other authorized partners so they can process the application and make credit or underwriting decisions.

We may share relevant information such as contact details, VIN, service records, and certain product health data with:

• authorized dealers and service centers for delivery, configuration, maintenance, repair, and warranty support;
• roadside assistance providers if assistance is requested or a critical event requires support dispatch.

Where permitted, we may share identifiers, cookies, usage data, and similar information with advertising or analytics partners to support campaign measurement or interest-based advertising.

We may share information with corporate affiliates or related entities where necessary to provide Services, support operations, maintain records, or manage the customer relationship consistently.

We may disclose personal information when we believe disclosure is necessary to:

• comply with legal process, subpoenas, court orders, or government requests;
• meet recall, product safety, or reporting obligations;
• protect the rights, property, or safety of Black Series, customers, or the public;
• investigate or enforce violations of our agreements or policies.

In the event of a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

We may share data that has been aggregated or de-identified so that it cannot reasonably be used to identify a particular person.

6. How We Protect Personal Information #

• encryption for data in transit and, where appropriate, data at rest;
• software signing, secure update controls, or system integrity protections for connected products;
• role-based access control, multi-factor authentication, logging, and system monitoring.

• employee privacy and security training;
• confidentiality obligations for personnel with access to sensitive information;
• vendor review and management procedures;
• data minimization practices designed to limit collection and use to what is reasonably necessary.

• secure hosting environments and facility controls;
• restricted access to offices, systems, and physical files.

We maintain a security incident response process designed to detect, assess, contain, investigate, and remediate security incidents, and to provide notice where required by applicable law.

No method of transmission over the internet or method of storage is completely secure. While we use reasonable safeguards, we cannot guarantee absolute security.

7. Your Rights and Choices #

Depending on where you live and subject to applicable law, you may have rights such as:

• accessing the personal information we hold about you;
• correcting inaccurate information;
• requesting deletion of certain information;
• requesting portability of certain information in a structured format;
• opting out of certain marketing, targeted advertising, sale or sharing, or certain automated processing activities.

You may opt out of marketing emails by using the unsubscribe link in the message or by contacting us at info@blackseries.net.

You may manage cookies through your browser settings and, where supported, through privacy preference signals such as Global Privacy Control.

To submit a privacy request, please contact us using the details in Section 14 and include enough information for us to process your request.

For your protection, we may ask you to verify your identity before fulfilling a request. Verification may include confirming account details, contact information, order details, or VIN information where relevant.

8. Data Retention #

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including to provide Services, maintain warranty and service records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

• Account and profile information: for the life of the account plus [4] years after deletion;
• Vehicle telematics and usage data: [7] years from generation, where needed for diagnostics, recalls, or warranty administration;
• Transaction and purchase records: [7] years for tax, accounting, audit, and record-keeping purposes;
• Marketing data: until you opt out, after which limited suppression data may be kept to honor your choice;
• Job applicant data: [2] years from decision if not hired, unless a longer period is lawfully required or permitted.

9. International Transfers #

Black Series is based in the United States. Personal information may be transferred to, processed in, or stored in the United States or other jurisdictions where we or our providers operate.

If you are located outside the United States, you acknowledge that privacy laws in the United States may differ from those in your country or region.

Where applicable, we use contractual, technical, organizational, or other lawful safeguards to protect cross-border transfers, including service provider agreements and reasonable steps designed to ensure overseas recipients handle data appropriately.

10. Children's Privacy #

Our Services and Products are intended for adults. Individuals under 18 years of age, or under the legal age of majority in their jurisdiction, should not register for an account or use the Services.

We do not knowingly collect personal information from children under the age threshold protected by applicable law. If we learn that we have collected such information without legally sufficient consent, we will take reasonable steps to delete it.

If you believe a child has provided personal information to us without required authorization, please contact us promptly at info@blackseries.net.

11. Third-Party Links #

Our Services may contain links to third-party websites, applications, financing providers, maps, social media platforms, or other external services that are not owned or controlled by Black Series. We do not control those services and are not responsible for their privacy practices or content.

Once you leave our Services or interact directly with a third-party service, this Privacy Policy no longer governs. You should review the relevant third-party privacy policy and terms.

12. Privacy Rights in Certain Jurisdictions #

If you are a California resident, you may have rights under the CCPA/CPRA, subject to exceptions and verification, including rights to:

• know the categories and specific pieces of personal information collected;
• request deletion or correction of certain information;
• opt out of the sale or sharing of personal information where applicable;
• limit certain uses of sensitive personal information where required by law;
• receive non-discriminatory treatment for exercising privacy rights.

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comparable privacy laws may have rights to confirm processing, access information, correct information, delete information, obtain portable copies, opt out of certain targeted advertising or profiling, and appeal certain request denials.

If you are a resident of Canada, you may have rights under applicable Canadian privacy laws, including rights to access and correct personal information, withdraw consent in certain circumstances, and escalate complaints to the relevant authority where available.

If you want to direct a request to our privacy contact for Canadian matters, you may email info@blackseries.net with the subject line "Attn: Privacy Officer".

If you are a resident of Australia, your rights may be protected under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including rights to request access or correction and to submit privacy complaints through the applicable process.

If local law requires, we will respond within a reasonable period and provide written reasons where access or correction is refused.

13. Updates to This Privacy Policy #

We may update this Policy from time to time to reflect changes in our technology, legal requirements, business operations, products, or service features.

If we make material changes, we may provide notice through the Website, email, account interface, app notifications, or another method reasonably designed to inform affected users.

The "Last Updated" date at the top of this Policy indicates when the current version became effective. Continued use of the Services after that date may constitute acceptance of the updated Policy, to the extent permitted by law.

14. Contact Us #

If you have questions about this Privacy Policy or want to submit a privacy request, please contact us using the information below:

Email Support: info@blackseries.net
Terms of Service: /pages/terms-of-service
Website: www.blackseries.net
Mailing Address:
Black Series
Attn: Customer Service
2072 W 11th St
Upland, CA 91786
United States